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Users…

User:I can’t reset my password

Tech: please click on manage password, are you using one upper case and one letter like it instructs you to do?

User: I know what I’m doing… I’m not stupid you know! What’s your name?

Tech: Yvonne… (hitting the mute button..”she asks me for my name after she done fucked up now”)

User: nevermind, I found the problem

Tech: User error 8-\

Remedy

networkmgr:

As an engineer I knew our helpdesk ticketing system was bad but didn’t understand how truly awful it was until tonight.  My Blackberry went off at around midnight, alerting me that an Urgent (highest severity) ticket had come into our queue.  Apparently the ticket was closed back in 2010. 

How very timely.

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